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Frequently Asked Questions
Do you have any questions about how Restogroupes works? Here are some answers to your frequently asked questions. If you’re unsure, please contact us.
– Directly
Your telephone number and your establishment’s website address appear on our various communication channels (the Hotelgroupes-Restogroupes websites and the printed brochure).
If the tour operator contacts you directly, we have no record of your correspondence.
- Via your dedicated Hotelgroupes-Restogroupes email address
When you joined, we created an internal email address for you: hg+no@hotelgroupes.com or rg+no@restogroupes.com
On our websites, this email address appears when a customer clicks on ‘contact by email’. It also appears in the printed guide.
This is a generic email forwarded to the email address you provided and to us.
Only in this case do we have a record of the enquiries you receive.
If a customer contacts you by phone, ask them how they found out about you.
If they contact you by email, check the sender’s address. If it matches the Hotelgroupes-Restogroupes email address, it means they have contacted you via the network (website or brochure).
According to the Hotelgroupes-Restogroupes charter, you must respond to enquiries within 24 hours, even if your establishment is fully booked for the dates requested.
Please also copy us in on your replies to info@hotelgroupes.com or info@restogroupes.com
Important: Remember to include your contact details in your reply so that you can be identified immediately, as this enquiry may have been sent to several establishments, and retain the subject line of the email, which serves as the reference for the enquiry.